SolysphereSOLYSPHERE / CUSTOMER CARE
Return & Refund Policy
30-Day Return Window
Request a return within 30 days of receiving your purchase. For change-of-mind returns, items must be unworn, unwashed, in their original condition and packaging, with any supplied tags attached.
How to Request a Return
Email [email protected] with your order number and reason. Obtain return authorization and confirm the return address before sending your parcel. Our company return address is: 32 Rue Des Praillons, 77970 Pécy, France.
Return Shipping & Fees
We cover return shipping when an item is damaged, defective, incorrect, or the return results from our error. For change-of-mind returns, the customer pays return shipping to France. There is no restocking fee.
Damaged, Defective or Incorrect Items
Contact us with your order details and a description of the issue; photos can help us assess it. We will arrange an appropriate return or resolution with you. Ordinary change-of-mind condition requirements do not prevent you from reporting a defect, damage or wrong item.
Refunds
Once your refund is approved, funds will be returned automatically to the original payment method within 10 calendar days. Contact us if you need help with an approved refund.